Making things simple in user experience isn’t always simple

Electronic health records give providers an enormous amount of information, but finding relevant patient information can be like finding a needle in a haystack. The result: cognitive overload for providers, leading to wasted time and physician burnout. In this episode, 3M User Experience (UX) Design Team Lead Anna Abovyan explores ways to reduce the cognitive load on physicians by designing technology that is intuitive, easy to use, and helps, not hinders patient care.

"Every single time you make a decision about design, you're affecting somebody's workflow. It might seem completely mundane to design a screen and add a button, make it blue or gray, and put it on the right side or put it on the left side. You may think these decisions are an artistic or aesthetic choice, but they aren't. With every single design choice, you have the power and the freedom to facilitate that larger workflow."
— Anna Abovyan, UX Design Team Lead, 3M

Resources

George Miller, The Magical Number Seven, Plus or Minus Two

Thinking, Fast and Slow by Daniel Kahneman

 

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