Quality care updates 2024: New codes and expanded services

March 6, 2024 / By Sue Belley, RHIA, Nichole Soderquist, MBA, RHIA, CDIP, CCDS-O, CCS

As we embark on a new calendar year (CY), there are several new updates and guidelines we should examine that went into effect Jan. 1, 2024. Specifically, improvement efforts surrounding quality of care continue to be of focus, as seen through the development of new CPT^® and HCPCS Level II codes as well as expanded coverage of services. 

The quality of care in health care can significantly impact patient outcomes, satisfaction and overall system effectiveness. High quality care ensures accurate diagnoses, appropriate treatments and improved overall health outcomes for patients. Conversely, poor quality of care may lead to adverse effects, increased health care costs and decreased patient satisfaction. Continuous efforts to improve and measure the quality of care are essential for a robust health care system.

Caregiver training services

For CY 2024, the Centers for Medicare & Medicaid Services (CMS) finalized its proposal to allow payment when practitioners train caregivers to support patients with certain diseases or illnesses carrying out a treatment plan. CMS will pay for these services when furnished by a physician or a non-physician practitioner. A non-physician practitioner may be identified as a nurse practitioner, clinical nurse specialist, certified nurse-midwife, physician assistant, clinical psychologist, physical therapist, occupational therapist or speech language pathologist. The new update to support caregivers and increase access to high quality of care is consistent with the recent Biden-Harris administration executive order. Three new CPT codes were developed and published by the American Medical Association to capture caregiver training services:

• CPT code 97550 – Caregiver training in strategies and techniques to facilitate the patient’s functional performance in the home or community face to face; initial 30 minutes
• CPT code 97551 – each additional 15 minutes
• CPT code 97552 – Group caregiver training in strategies and techniques to facilitate the patient’s functional performance in the home or community face to face with multiple sets of caregivers

Community health integration (CHI)

CHI services focus on addressing the particular social determinants of health (SDoH) needs that interfere with, or present a barrier to, diagnosis or treatment of the patient’s problems addressed in the CHI initiating visit. CHI services can be performed by certified or trained auxiliary personnel, which may include community health workers or others who are external to, and under contract with, the practitioner or the practitioner’s practice, such as through a community-based organization. Two new codes were developed by CMS:

• HCPCS code G0019 – Community health integration services performed by certified or trained auxiliary personnel, including a community health worker, under the direction of a physician or other practitioner; 60 minutes per calendar month
• HCPCS code G0022 – Community health integration services, each additional 30 minutes per calendar month

Principal illness navigation (PIN) services

CMS finalized four new time-based codes for PIN services which can be furnished following an initiating evaluation and management (E/M) visit which addresses a serious high risk condition/illness/disease expected to last longer than three months, such as cancer, chronic obstructive pulmonary disease, congestive heart failure, dementia, HIV/AIDS, severe mental illness and substance use disorder. PIN services are incident-to services, therefore, they may only be performed in a non-facility setting. Time spent performing the services must be documented in the medical record, and the work done must be documented in the medical record.

• HCPCS code G0023 – Principal illness navigation services by certified or trained auxiliary personnel under the direction of a physician or other practitioner, including a patient navigator or certified peer specialist; 60 minutes per calendar month
• HCPCS code G0024 – Principal illness navigation services, additional 30 minutes per calendar month HCPCS code G0140 – Principal illness navigation – peer support by certified or trained auxiliary personnel under the direction of a physician or other practitioner, including a certified peer specialist; 60 minutes per calendar month
• HCPCS code G0146 – Principal illness navigation – peer support, additional 30 minutes per calendar month

There are several activities that must be incorporated in the CHI and PIN services rendered. In addition, written or verbal patient consent is required in advance of providing PIN and CHI services. This new regulation was not initially in the physician fee schedule proposed rule. With the implementation of new service coverage and development of CPT/HCPCS level II codes, the improved access to services is predicted to result in a reduction of health care disparities for Medicare beneficiaries in underserved populations. 

For a deeper dive into 2024 updates to OPPS and CPT codes, check out our Quality Webinar page and visit the recording of our January webinar.

Sue Belley, RHIA, is senior manager, compliance and audit services at 3M Health Information Systems.

Nichole Soderquist, MBA, RHIA, CDIP, CCDS-O, CCS, is ambulatory services consulting manager, consulting services at 3M Health Information Systems.