Graduating with two Bachelor of Science degrees (biology and medical technology), the sciences ruled my younger world. My term schedules had only the minimum number of humanities electives for the […]

Like most people (I hope), I can get caught up in the details of my work and life to the point that I’m in back-to-back meetings, dashing from one task […]

Best selling author, inventor and technologist Nick Webb describes the trends he sees that are disrupting the current state of health care. He says our previous changes have been too […]

There were nearly 64,000 drug overdose deaths in the United States in 2016.  Opioids account for two-thirds of those deaths. The number of overdose deaths involving opioids is five times […]

64 percent of Americans avoid or delay medical care because of high costs, and I fall smack dab in the middle of that statistic; I avoid medical care like the […]

The consumer-directed health plan (“high deductible”) remains a popular insurance option, theoretically leaving patients more empowered than ever to optimize the Triple Aim initiative (maximum health and quality while minimizing […]

Recent research has shown that the cost of clinician burnout appears to be significant: “Clinician burnout is prevalent across health care settings and may impair clinicians’ ability to maintain safe […]

People often ask how designers can create solutions that help users achieve their desired outcomes more easily in an industry such as health care, when designers aren’t necessarily subject matter […]

“In the past quarter century, the American medical system has stopped focusing on health or even science. Instead it attends more or less single-mindedly to its own profits.” So begins […]

By 2020, customer experience will overtake price and product as the key brand differentiator. This is due, largely in part, to the fact that the role of the customer has changed from isolated to connected, from unaware to informed, from passive to active. Customers have access to unprecedented amounts of information, often at their fingertips, allowing them to […]

One surprising development as health care shifts toward risk-based payment is how many health systems intend to become insurers. According to one study, half of health systems have applied or […]

The inability for consumers to know the price of healthcare services prior to receiving care has been identified as an impediment to reducing healthcare costs.  Patients equipped with pricing information […]