For most of the past century, health care has been a somewhat straightforward proposition. People get sick or injured, visit a doctor or hospital, receive treatment and settle up via […]

As a physician, I am responsible for coding certain diagnoses that will trigger certain payment and risk adjustment. Risk adjustment scores are important in terms of quality measures and they […]

By 2020, customer experience will overtake price and product as the key brand differentiator. This is due, largely in part, to the fact that the role of the customer has changed from isolated to connected, from unaware to informed, from passive to active. Customers have access to unprecedented amounts of information, often at their fingertips, allowing them to […]

Electronic records are a boon in many ways, but failures and frustration in the field are too common. Jean Antonucci is a family physician in Farmington, Maine – northwest of […]

Exactly one month ago, I came face to face with the fury of El Niño in Chennai, a sprawling city in India of more than 7 million people. The storms […]