The topic of burnout is all the rage lately. Whole conferences are designed to combat it and it is at the center of debates among healthcare delivery leaders nationwide. Its […]

Profitability for a health plan used to be a factor of actuarial skill and efficient operations. Insurers tended to invest in technology to increase the efficiency of call centers, contract […]

The Triple Aim of health care often focuses on reducing cost and improving outcomes.  The third component of the Triple Aim – improving the patient experience of care – is […]

Health status can be defined succinctly as, “the range of manifestation of disease in a given patient including symptoms, functional limitation, and quality of life, in which quality of life […]

Maybe there is a way to measure quality so that metrics better represent outcomes that matter. Harvard Medical School’s Center for Primary Care has been studying exemplars in primary care […]

WIFM (what’s in it for me) is a common question in health care. With too many patients and not enough hours in the day, compounded by requests for additional documentation […]