Breaking free from the health care status quo

Employers are fed up with the current health care system. They recognize that high quality care means a healthier workforce and are looking to hospitals, health systems and health plans to move faster on health reform. Elizabeth Mitchell, president and CEO of the Purchaser Business Group on Health, discusses her organization’s innovative work redesigning care delivery and driving affordability.

“By using really meaningful and robust quality measures, we were able to identify centers of excellence that were actually excellent. People got the right care, when it was appropriate...and they had a high quality, good patient experience. So, patient outcomes were better, patient experience was better, and total cost went down considerably, because it was the right care. We had employees saying they didn't know health care could be this way, where they felt cared for, that it was a truly seamless experience for them.”
— Elizabeth Mitchell, president and CEO, Purchaser Business Group on Health
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