From 3M Health Information Systems
A return to relationship-oriented health care
At its core, health care is fundamentally about relationships. Yet, over the last several decades, care delivery has evolved into a transactional model reinforced by EHR tick boxes, shift work and the notion that clinicians are interchangeable. Dr. Christine Sinsky, Vice President of professional satisfaction at the American Medical Association, discusses her research on physician burnout and the connection between better patient outcomes and patient-clinician relationships based on trust and continuity.